Judi96 Privacy Policy – Your Personal Data Protection

Judi96 ("we", "our platform") takes our responsibility to protect the privacy of every user who entrusts us with their personal information seriously. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.

We believe transparency is the foundation of trust. That is why this document is written in plain language — not filled with confusing legal jargon. We want you to know exactly what happens to your information from the moment you register to every day you use our platform.

This policy covers all judi96 services including the main website, mobile app, online games, payment systems, VIP programme, and all our official communication channels. Any new services introduced in the future will also automatically be subject to this policy unless stated otherwise.

Judi96 collects your personal information both directly and indirectly when you use our platform. The following are the categories of data we collect:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive information such as biometric data, health records, or political views unless required by law.

Your personal data is collected through various methods when you interact with the judi96 platform:

• Account registration: Information you provide when creating a new account, including your name, email, phone number, and identity verification details.
• Platform usage: Data is collected automatically when you play, make a deposit, claim a bonus, or browse our website.
• Identity verification (KYC): Documents you upload for verification purposes such as a national ID, bank statement, or utility bill.
• Communicating with us: Records of conversations with our customer support team via live chat, email, or other official channels.
• Cookies and tracking technology: Technical data collected automatically via cookies, pixels, and similar tracking technologies as you browse our platform.
• Third-party sources: Information from payment service providers and legitimate business partners for verification and fraud prevention purposes.

Judi96 uses your personal data only for lawful and stated purposes. We do not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which data is used:

• Account management: Creating, maintaining, and managing your account, including password setup, login verification, and profile updates.
• Transaction processing: Processing deposits, managing withdrawal of winnings, and maintaining complete and accurate financial records.
• Identity verification: Carrying out KYC procedures as required by law to ensure the safety of all users on the platform.
• Platform security: Detecting and preventing fraud, multi-account usage, money laundering, and any other suspicious activity.
• Responsible gaming: Monitoring gaming habits to identify signs of excessive play and providing appropriate support to users who need it.
• Service improvement: Analysing usage data to improve the interface, add new features, and enhance the overall user experience.
• Service communications: Sending important notifications related to your account, transactions, security updates, and changes to terms.
• Marketing (with consent): Contacting you about promotions, bonuses, and exclusive offers — only if you have consented to receive such communications.
• Legal compliance: Fulfilling legal obligations, including reporting requirements to relevant authorities when mandated.

Judi96 does not sell or disclose your personal data to third parties for commercial gain. However, there are certain situations where we may need to share your information with trusted parties:

• Payment service providers: Banks, digital wallet companies, and payment processors that help us securely handle your deposits and withdrawals.
• Game software providers: Companies providing live casino games, slots, and sports betting on our platform — data is shared only to the extent necessary to operate the games.
• Cloud service providers: Server hosting and IT infrastructure companies that store and process our data under strict confidentiality agreements.
• Legal authority: Government agencies, regulatory bodies, or courts when disclosure is required by applicable law in Malaysia.
• Fraud detection system: Third-party security service providers that assist us in identifying and preventing fraudulent activity on the platform.

All third parties we work with are subject to strict data processing agreements and must comply with security standards equivalent to or exceeding our own. We conduct regular reviews of all partners to ensure ongoing compliance.

Protecting your data is among judi96's highest technical priorities. We continuously invest in the latest security infrastructure to keep your information safe at all times:

• End-to-end encryption: All communications between your device and our servers are secured by TLS 1.3 protocol with AES-256 encryption.
• Multi-layered firewall: Industry-grade firewall systems protect our infrastructure against cyberattacks, intrusion attempts, and unauthorized access.
• 24/7 Monitoring: Our cybersecurity team monitors all system activity around the clock to detect and respond to any threats swiftly.
• Data segregation: Sensitive data such as financial information is stored separately from general operational data with strict access controls.
• Regular security audits: We conduct regular penetration testing and independent security audits to identify and address vulnerabilities.
• Data backup: Automatic data backups are performed daily and stored in a separate secure location to ensure rapid recovery in the event of an incident.

Judi96 retains your personal data only for as long as it is needed for the stated purposes or as required by law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for 7 years after account closure to meet legal and financial audit requirements.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial legislation and tax reporting requirements.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Cookie and analytics data: Retained for 30 days to 2 years depending on the type of cookie and its purpose.
• KYC documents: Retained for at least 5 years after the business relationship ends in line with anti-money laundering (AML) requirements.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure the information cannot be recovered or re-identified.

Judi96 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
• Functional cookies: Saving your preferences such as language, display settings, and game preferences to provide a more personalised experience.
• Analytics cookies: Helping us understand aggregated, anonymised usage patterns for the purpose of continuous service improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect some platform functions. Continued use of the judi96 platform after cookie notification is considered your consent to our use of cookies.

Under Malaysia's PDPA and international data protection best practices, you have the following rights regarding the personal data we hold:

• Right to access: You have the right to request a copy of all personal data we hold about you in a readable format.
• Right to rectification: If any information we hold is inaccurate or incomplete, you have the right to request prompt correction.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data — subject to legal obligations requiring us to retain it.
• Right to data portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to the processing of your data for specific purposes such as direct marketing at any time.
• Right to withdraw consent: Any consent you have given may be withdrawn at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of these rights, contact our privacy team via email at [email protected] or via live chat within the platform. We will process your request within 30 business days.

The judi96 platform is exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data of individuals under the age of 18.

If we discover that personal data of a minor has been inadvertently collected, we will take immediate steps to delete that information and close the associated account. Parents or guardians who find that their child has registered on our platform are encouraged to contact us immediately.

Judi96 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page at least 14 days before any amendments take effect.
• Sending notifications to your registered email address for changes that directly affect your privacy rights.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the platform after the effective date of any amendment constitutes full acceptance of the latest version.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by judi96, please contact us through the following channels:

• Privacy Email: [email protected] — for specific enquiries regarding your personal data and privacy rights.
• General Support: [email protected] — for general enquiries regarding your account and services.
• Live Chat: Available 24/7 directly within the judi96 platform for immediate assistance.